This policy sets out the refund policy for goods or services purchased through the online store operated by Arnall-Culliford Knitwear Ltd.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include: gift cards, downloadable software products (including digital knitting patterns and eBooks) and any gift wrapping service.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable): book with obvious signs of use, or if any item is not in its original condition, is damaged or missing parts for reasons not due to our error
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days of their delivery. You must contact us immediately by email, and return the goods to us in as-new condition within 14 days of contacting us.
If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve the problem to your satisfaction.
Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If you haven’t received a refund yet, where we have told you we have issued one, first check your bank account, Paypal records or card statement to make sure it has not arrived.
Then contact your bank, Paypal or credit card company, as it may take some time before your refund is officially posted.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will make arrangements for an exchange.