I'm knitting one of your patterns, and I'm stuck, or perhaps I've found an error. What should I do?
If you need help quickly, I would recommend checking our Ravelry group. There are many members around the world, who may be able to help you straight away.
Alternatively, you can send us a message via our contact page, and we will reply as soon as possible. We aim to respond to email as quickly as possible, but it can take up to 72 hours.
I make beautiful knitting related products, would you like to sell them in your shop?
We are always looking for new products for our online shop. Please send us a message via our contact page, and we will be in touch.
I put some items in my cart, and went to read a blog post, but now I can't find my shopping cart again! Where is it?
The shopping cart tab only appears on pages where there are products to purchase. Simply return to one of the shop pages, and you'll see your cart again.
How do I return to look at other products after I've looked at one, or added something to my cart?
All of the windows that are related to products in our shop have a X at the top right corner. Simply click on the cross to close the window and continue shopping or browsing on the site.
What are your shipping prices?
We have tried to keep our shipping as affordable as possible. Prices are as follows (April 2017):
For large letters up to 100g - £1.50
For parcels from 100g to 1kg - £3.50
Parcels 1-2kg - £6.00
For parcels up to 500g - £6.00
Parcels from 500g to 1kg - £9.00
Parcels from 1kg to 2kg - £15.00
Parcels up to 250g - £5.50
Parcels from 250g to 500g - £8.50
Parcels from 500g to 1kg - £13.70
Parcels from 1kg to 2kg - £20.00
Rest of the world:
Parcels up to 250g - £6.00
Parcels from 250g to 500g - £9.00
Parcels from 500g to 1kg - £14.50
Parcels from 1kg to 2kg - £22.00
Please bear in mind that we are not responsible for any customs or duty that may be charged on parcels shipped outside of the EU.
I remember seeing a tutorial about X, but I can't find it now. Where is it hiding?
You can search our website using the search box at the bottom of every page, or type what you're looking for here:
I'm having trouble watching your YouTube tutorials, can you help?
Watching videos online requires a good internet connection. If you're struggling to watch a video tutorial, you may need to try again somewhere with a better broadband connection. Alternatively, you could try a photo tutorial instead.
I'm a designer and I'd like you to edit one of my patterns. Can you book me in?
Many thanks for your interest! We are exceptionally busy in 2017, but we do sometimes have short notice availability. If you are interested in working with us, then send us an email via our contact us page.